Profesión:
Technical Solutions Consultant German Market m/f - Barcelona (IT-Kundenbetreuer/in)

descripción del trabajo:
Stellenangebotsbeschreibung: You will have to solve technical and usage doubts or issues of consumer costumers that are using our system laptops and wearable products and/or services related to their usage, such as our System for smartphones or tablets. RESPONSIBILITIES: - Support our system laptops and wearable products through email, phone and chat channels. - Maintain client relationships through product support and troubleshooting. - Respond to incoming calls, email and from end users. - Manage effectively all incoming incidents in a customer service environment and through a ticketing tool - Gather information from customers and advise on our client policies. WE OFFER: - Full-time (39 hours/week) and Indefinido contract - Rotating shift: Mon - Sun 09:00 - 21:00 - Salary: 17.500 Euros gross/year + up to 1.500 Euros gross/year in variable bonus + up to 2.000 Euros gross/year in fix bonus - Opportunity to join an international team REQUIREEMTS: - German on a native level - Fluent Spanish and English - Familiarity/aptitude with networks (Proxy Settings, Routers, Internet Modems, Ethernet) - Proficient PC skills - Team player - Quick learner - Excellent communication skills (ability to communicate technical issues in non-technical terms) - Ability to operate in high pressure situations - Keen sense of technical curiosity PREFERRED QUALIFICATIONS: - Six months or more experience in front-line technical customer service role preferred - Associate Degree preferred or equivalent job experience preferred - Familiar with ticketing systems is preferred but not necessary - Excellent written and verbal communication skills Place of work: Barcelona/Spain ***The recruitment processes and people involved in them (both recruiters and project managers) will not discriminate any candidacy because of age, disability, ethnic, material status, gender, nationality, ideology, politic, race, religion and sexual orientation.*** ___________________________________________________________________________________________ How to apply: Please sent your application in English language via e-Mail to: ZAV.Outgoing-212@arbeitsagentur.de point of contact: Nicole Plener

Número de vacantes: 1

jobCategoriesCodes_1: http://data.europa.eu/esco/isco/C3512

jobCategoriesCodes_2: http://data.europa.eu/esco/isco/C4222

Kontkat:
Gewünschte Bewerbungsarten: per E-MailGeforderte Anlagen: Anschreiben und Lebenslauf in englischer SpracheStellenangebot-Details in der Jobbörse der BA aufrufen: 10000-1165069262-S

Nombre del empleador: Sellbytel Group Barcelona

fuente: DE001