Profesión: Swedish customer service

descripción del trabajo:

PLACE OF WORK: Barcelona, Spain.

NAME: Swedish Customer Service Advisor

DUTIES:

We are currently recruiting Customer Service Specialists for our project working with one of the leaders in the IT sector. In this position you will be part of an international and dynamic team responsible of delivering outstanding after sales support.

The Post-Sales Agent has the following main responsibilities:

- Answer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc).

- Solve status queries.

- Initiate customers' escalations including order cancellation, customer satisfaction return, defective on arrival, missing parts, order follow up.

- Qualify calls and reroute misrouted calls.

- Report on Key Performance Indicators.

- Ensure customer query is solved by coordinating responses from the others teams involved (External partners).

- Synchronize and Interface with other back end teams (outsourced suppliers).

- Highlight key issues to his Key User and escalate to the right level appropriately.

NUMBER OF POSTS: 1

LANGUAGES:

- Swedish native speaker

- Fluent English

Requirements

-Swedish native speaker with fluent English

-Excellent telephone communication and writing skills

-Exceptional customer facing and customer care skills

-Experience of working within a customer service environment

-Minimum of 1 year relevant experience

-Team Player

-Customer Driven

-Positive Attitude

Desirable:

-Any other European language is a plus

-Technical and commercial IT knowledge

WORKING CONDITIONS

-Full-time and long-term contract

-Schedule: Monday to Friday from 8.30 to 17.30

-Salary: 15938.40Eur gross/year + 3000 Eur gross/year in bonus

-Internal Development Program

-Free Spanish/Catalan certified lessons

-Relocation Package provided

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

APPLICATIONS:

BY e-MAIL : HR_Recruiters@sellbytel.es with reference: EURES.POST

CONTACT PERSON: Brigitta Daroczi

Horas por semana: Agreement

Nombre del empleador: Sellbytel Group

Dirección del empleador: 08018 BARCELONA

Formulario de contacto: e-post:

Número de teléfono del empleador: 0034934005000

Descripción breve del trabajo: Empleados de centros de llamadas

país: España

Duración del contrato: Indefinido

tipo de contrato: Jornada completa

educación requerida: Sin especificar

experiencias: Véase la descripción

Fuente de ofertas de trabajo.:
Arbetsförmedlingen, Servicios Públicos de Empleo, Suecia

licencia de conducir: No

Como buscar: Otros (véase la descripción)