Oferta de trabajo HELPDESK DANISH AND ENGLISH Tenerife ATOS Consulting - Ofertas de trabajo
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descripción del trabajo:
We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in Tenerife, Spain. Responsibilities Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. Identify, evaluate and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. Evaluate new services, processes and technologies introduced at the helpdesk. Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements. Work with departmental staff to promote, develop, and maintain strong customer service values. Escalate unresolved issues to support leads, designated (Client) service group. Job Requirements Mandatory languages (fluent): Danish + English Basic PC Skills Good communication skills Availability to work in shifts: 7x24 (40 hours per week - 5 days per week) Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation Basic understanding of the principles, theories, and practices of group dynamics and/or team development Basic Business Development:, Results Focused, Initiative Customer-oriented. Desirable Skills Fluent in other languages. Previous experience as helpdesk and similar positions.
salario mínimo: 12650
Salario maximo: 17820
Horas por semana: 40
Nombre del empleador: ATOS Consulting
Dirección del empleador:
Subida al Mayorazgo, 24B Planta 1, 38110 Santa Cruz de tenerife, Spain
Formulario de contacto: Gabriela Gonzalez
Número de teléfono del empleador: (34) 922 53 38 62
Número de fax del empleador: (34) 922 27 75 72
Descripción breve del trabajo: Empleados en trato directo con el público
país: España
región: Tenerife
Duración del contrato: Indefinido
tipo de contrato: Jornada completa
experiencias: No se precisa
Fuente de ofertas de trabajo.: Base de datos central EURES
Como buscar: Carta y currículo al empresario
Moneda de salario: EUR
Periodo de salario: Anualmente
Salario de impuestos: Bruto
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