Profesión: GERMAN + ENGLISH _HELPDESK

descripción del trabajo:
Atos is a leader in digital services with annual revenues of € 12 billion and 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation. Job Description: We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in Tenerife, Spain. Responsibilities: Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.Identify, evaluate and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. Evaluate new services, processes and technologies introduced at the helpdesk. Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements. Work with departmental staff to promote, develop, and maintain strong customer service values. Escalate unresolved issues to support leads, designated (Client) service group. Job Requirements: Basic PC Skills. Good communication skills. Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Advanced experience in Organization.Development:Service Orientation, Insight, Proactive Cooperation. Basic understanding of the principles, theories, and practices of group dynamics and/or team development. Basic Business Development: Results Focused, Initiative Customer-oriented. No specific experience is required (initial training). Desiderable Skills: Fluent in other languages. Previous experience as helpdesk and similar positions.

salario mínimo: 13800

Salario maximo: 15800

Nombre del empleador: Atos Consulting Canarias

Dirección del empleador:
Subida al Mayorazgo, 24B, planta 1. Santa Cruz de Tenerife, 38110 Santa Cruz de Tenerife, Islas Canarias, España

Formulario de contacto: Begoña Rodríguez

Número de teléfono del empleador: (34) 922 53 38 62

Número de fax del empleador: (34) 922 27 75 72

Descripción breve del trabajo: Empleados en trato directo con el público

país: España

región: Tenerife

Duración del contrato: Indefinido

tipo de contrato: Jornada completa

educación requerida:
Escolaridad obligatoria / preparación profesional

experiencias: No se precisa

Fuente de ofertas de trabajo.: Base de datos central EURES

licencia de conducir: No

Como buscar: Carta y currículo al empresario

Moneda de salario: EUR

Periodo de salario: Anualmente

Salario de impuestos: Bruto