Profesión: Customer Support Specialist (English/Swedish)

descripción del trabajo:

Are you a service minded team player with a big heart for customers and an eye for top class customer service? Do you enjoy working in a dynamic environment where daily support operations and new knowledge are in focus? Are you on top of this interested in customer communication and gaming you might be one of the Customer Support Specialists we are looking for!

Paf was founded on Åland in 1966 with the clear purpose of creating profit to support the public good. This purpose is still our principle reason for being. Today Paf.com is an international  fullservice online gaming site with over 150 games. We also maintain a large physical gaming operation on land and sea with about 1,300 gaming machines, 40 gaming tables on ships, Paf  casino on Åland and Casino Sunborn in Gibraltar. We offer safe and socially responsible money games to give our customers pleasure and entertainment. In 2015 the Paf group had a total revenue of 110 million euros producing a profit of 22.7 million euros and the contribution to the public good was 21 million euros. The group has more than 400 employees with offices in Mariehamn, Helsinki, Stockholm, Tallinn, Madrid and Milan.

We are now looking for

Customer Support Specialist

to our Customer Support Team in Mariehamn, Tallinn and Madrid

Are you a service minded team player with a big heart for customers and an eye for top class customer service? Do you enjoy working in a dynamic environment where daily support operations and new knowledge are in focus? Are you on top of this interested in customer communication and gaming you might be one of the Customer Support Specialists we are looking for!

As one of our Customer Support Specialist you have a big responsibility in taking care of our customers and ensure that their customer experience is as good as possible. You will be communicating with our customers via phone, email, social media and chats. Our working environment is very dynamic, and you need to be prepared to fast adapt to new knowledge and new ways of working. As you will be in direct contact with our customers you need to be a good communicator, and at least one of these languages is required on a fluent level Swedish, Finnish, Estonian and Russian. English is our company language, knowledge in other languages is an advantage. Previous experience from customer support, sales, gambling industry and online business are advantages. Most important though is that you have the right service attitude, customer focus and are willing to learn new things.

Are you interested?

For further information about these positions, please contact Harriet Bodö, Manager Customer Support, +358 20 7910 600. Please click the "ANSÖK" button and add your application in English, including your CV, short film (see questions below) and salary requirement no later than June 5th, 2016 . All applications are treated confidentially.

Please answer following questions in the short film:

1. Present yourself shortly and tell us in one sentence why you are interested in the job

as one of our Customer Support Specialists.

2. What does good customer support mean to you? Give concrete examples when you

have gotten top class customer support.

Horas por semana: Arbetstiden är 38 timmar per vecka Tillsvidare

Nombre del empleador: Workwide AB

Dirección del empleador: Sveavägen 19 67010 Töcksfors

Formulario de contacto:
titel : telefon 1: () telefon 2: () mobil: e-post:

Descripción breve del trabajo: Empleados de centros de llamadas

país: España

Duración del contrato: Indefinido

tipo de contrato: Jornada completa

educación requerida: Sin especificar

experiencias: Véase la descripción

Fuente de ofertas de trabajo.:
Arbetsförmedlingen, Servicios Públicos de Empleo, Suecia

licencia de conducir: No

Como buscar: Otros (véase la descripción)