Profesión:
Customer Service Representative- Logistics Arbeitsort: Barcelona

descripción del trabajo:
Are you customer oriented, quality minded and able to work under pressure? Are you familiar with Logistics? Would you like to work in an international environment? We are looking for a German native speaker to join our consolidated team. In this role, you will be part of one of the most important Companies within the logistics field. Your main tasks: - Offer excellent customer service at all times - Take incoming user requests via telephone and email. - Maintain knowledge and expertise in order to keep our users satisfied - Proactively update customers with status and resolution progress Accountabilities: Incident Management - Take incoming user calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA. - Maintain l knowledge and expertise associated with applications specific to Users. - Progress / close service queries to a satisfactory conclusion on call management system. - Proactively update customers with l status and resolution progress. - Monitor / progress all open queries in queue. - Escalate potential service issues initially with Working Supervisor - Ensure contractual SLA is maintained. - And any reasonable request coming from your aligned manager Knowledge Management - Share knowledge with colleagues through direct communication with Working Supervisor for updating knowledge sharing tools. - Proactively research problems and solutions and share this information through same time Knowledge & Key Skill required - Education/Knowledge - Fluent spoken/written in German and English - Working knowledge of IT environment and complex processes to follow - Business knowledge and commercial awareness Previous experience - 1 year in a complex process environment, preferably logistics (preferred) - IT knowledge - High customer care knowledge Personal abilities - Strong communication skills - Ability to implement and manage change - Critical Success Factors - Responsible for user support. - Responsible for reaching SLAs of the project. The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation place of work Barcelona Spain application-process please sent your application via e-Mail to: ZAV.Outgoing-2@arbeitsagentur.de point of contact: Nicole Plener - Geforderte Anlagen: Lebenslauf, Zeugnisse

Nombre del empleador: Agentur für Arbeit ZAV

Dirección del empleador: D-53107 Bonn, Deutschland

Formulario de contacto:
Contact at the Public Employment Service: Nicole Plener

Número de teléfono del empleador: +49 228 7131086

Número de fax del empleador: +49 228 7132702224

Descripción breve del trabajo: Asistentes de venta de tiendas y almacenes

país: España

región: ESPAÑA

tipo de contrato: Jornada completa

educación requerida: Sin especificar

Fuente de ofertas de trabajo.: BA, Servicios Públicos de Empleo, Alemania

Como buscar: Otros (véase la descripción)

Moneda de salario: EUR

Periodo de salario: Mensualmente

Salario de impuestos: Bruto