Profesión:
Customer Service Representative- Logistics Arbeitsort: Barcelona

descripción del trabajo:
Are you customer oriented, quality minded and able to work under pressure? Are you familiar with Logistics? Would you like to work in an international environment? We are looking for a German native speaker to join our consolidated team. In this role, you will be part of one of the most important Companies within the logistics field. Your main tasks: -Offer excellent customer service at all times -Take incoming user requests via telephone and email. -Maintain knowledge and expertise in order to keep our users satisfied -Proactively update customers with status and resolution progress Accountabilities Incident Management -Take incoming user calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA. -Maintain l knowledge and expertise associated with applications specific to Users. -Progress / close service queries to a satisfactory conclusion on call management system. -Proactively update customers with l status and resolution progress. -Monitor / progress all open queries in queue. -Escalate potential service issues initially with Working Supervisor -Ensure contractual SLA is maintained. -And any reasonable request coming from your aligned manager Knowledge Management -Share knowledge with colleagues through direct communication with Working Supervisor for updating knowledge sharing tools. -Proactively research problems and solutions and share this information through same time _The recruitment processes and people involved in them will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation Knowledge & Key Skill required -Education/Knowledge -Fluent spoken/written in German and English -Working knowledge of IT environment and complex processes to follow -Business knowledge and commercial awareness Previous experience -1 year in a complex process environment, preferably logistics (preferred) -IT knowledge -High customer care knowledge Personal abilities -Strong communication skills -Ability to implement and manage change Critical Success Factors -Responsible for user support. -Responsible for reaching SLAs of the project. - Geforderte Anlagen: IF YOU ARE INTERESTED, PLEASE SEND YOUR CV TO HR_Recruiters@sellbytel.es WITH REFERENCE: EuresGermany.LUFT; Kenntnisse und Fertigkeiten: Kundenberatung, -betreuung; Kundendienst

Horas por semana: 39

Nombre del empleador: SELLBYTEL Group

Dirección del empleador: Avenida Diagonal 197, E-08018 Barcelona, Spanien

Formulario de contacto: Gregorio Rodriguez

Número de teléfono del empleador: +34 93 4005000

Descripción breve del trabajo: Representantes comerciales

país: España

región: ESPAÑA

Duración del contrato: Indefinido

tipo de contrato: Jornada completa

educación requerida: Sin especificar

experiencias: No se precisa

Fuente de ofertas de trabajo.: BA, Servicios Públicos de Empleo, Alemania

Como buscar: Otros (véase la descripción)

Moneda de salario: EUR

Periodo de salario: Mensualmente

Salario de impuestos: Bruto