Profesión:
CUSTOMER SERVICE AGENT FOR SOLAR ENERGY (GERMAN AND ENGLISH)

descripción del trabajo:
APPLICATIONS: SEND AN E-MAIL TO KAROLINE.KARPF@SITEL.COM (REF. EURES) SITEL BARCELONA IS RECRUITING BILINGUAL EMPLOYEES TO COVER THE GERMAN MARKET OF ONE OF OUR MOST IMPORTANT SERVICES FOCUSED ON THE SOLAR PANELS & RENEWABLE ENERGIES FIELD IN BARCELONA. ONE OF OUR BIGGEST CLIENTS WITH SALES OF AROUND €1 BILLION IN 2016 IS THE GLOBAL MARKET LEADER FOR SOLAR INVERTERS, A KEY COMPONENT OF ALL PV PLANTS. THEY OFFER A WIDE RANGE OF PRODUCTS AND SOLUTIONS THAT ALLOW FOR HIGH ENERGY YIELDS FOR RESIDENTIAL AND COMMERCIAL PV SYSTEMS AND LARGE-SCALE PV POWER PLANTS. RESPONSIBILITIES:  -MAINTAIN THE TECHNICAL SUPPORT HOTLINE, AND USE COMMUNICATION AND BASIC TROUBLESHOOTING SKILLS TO PROVIDE CUSTOMER SUPPORT TO THE USERS, INSTALLERS AND CUSTOMERS OF OUR CLIENT - ENSURE THAT ALL CUSTOMER CONTACTS ARE HANDLED IN AN EFFICIENT AND EFFECTIVE WAY, WHILE ALSO BEING FOCUSED ON CUSTOMER NEEDS - PROVIDE FIRST LEVEL TECHNICAL SUPPORT ON SEVERAL PRODUCTS GROUPS. RESOLVE 50% OF YOUR CONTACTS WITHOUT INVOLVING OTHER PEOPLE - ABILITY TO FOLLOW TECHNICAL TROUBLESHOOTING GUIDES AND TECHNICAL KNOWLEDGE TO DETERMINE THE TECHNICAL SOLUTION OR ESCALATION PATH - OTHER DUTIES AS REQUIRED OR ASSIGNED SKILLS: -KNOWLEDGE REQUIRED - KNOWLEDGE OF BASIC ELECTRICAL THEORY OR NETWORKING TECHNOLOGY - CUSTOMER FOCUS AND A SERVICE-ORIENTED ATTITUDE - ABILITY TO COMMUNICATE ON THE PHONE WITH CUSTOMERS WHILE TAKING DETAILED NOTES - PROFICIENCY WITH MICROSOFT OFFICE SUITE (WORD,  POWERPOINT, EXCEL) - ATTENTION TO DETAIL AND A HIGH LEVEL OF ACCURACY - PROFICIENCY IN THE ENGLISH AND GERMAN LANGUAGE, BOTH WRITTEN AND VERBAL - EXCELLENT INTERPERSONAL AND COMMUNICATION SKILLS - EXCELLENT ORGANIZATIONAL SKILLS - ABILITY TO ANALYZE AND SOLVE PROBLEMS - ABILITY TO WORK UNDER TIME PRESSURE AND STRESS - ABILITY TO HANDLE MULTIPLE PROJECTS IN PARALLEL - ABILITY TO WORK INDIVIDUALLY AS WELL AS PART OF A TEAM CONDITIONS: - TECHNICAL SUPPORT FOR OUR SMA CLIENT - HOURS: 39 HOURS PER WEEK. MONDAY TO FRIDAY 8:00 A.M. TO 8:00 P.M. - SALARY: € 21.000 GROSS / YEAR + 3.500

Número de vacantes: 15

euresFlag: 1

Nombre del empleador: SITEL IBERICA TELESERVICES SA

fuente: SISPE