Profesión: VoIP / Voice Lead Engineer

descripción del trabajo:
The Role •The primary function of the Lead Technician is to carry out first and second level analysis, diagnostics, fault isolation and fault resolution, for customer reported incidents and enquiries. •This is for all Colt products provided over the Voice network and using the incident management process in line with the Service Centre objectives. •The successful candidate will have a good understanding and proven troubleshooting experience in some of the following: TDM telephony, DMS, EWSD, C7 & INAP signalling, PRI ETSI Q931, protocol analysers, IMS VOIP telephony, capturing and analysing sniffer traces, NGIN & IVR Platforms, Call Plans. •Will have working experience with some of the following vendors’ associated voice equipment and management systems: Nortel, Siemens, Sonus, Alcatel-Lucent, ECT. Key Accountabilities •Answer calls and Emails from Colt Customers in regards to technical queries and incidents. •Take ownership for resolving Customer queries and incidents, as docu

Número de vacantes: 1

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