Profesión: Senior wfm analyst 96438/102

descripción del trabajo:
Would you like to work in a multicultural WFM team to help them maximize their performance and competency? We are looking for a Senior Workforce Management Analyst with high written and spoken English. As a Senior WFM Analyst you will be responsible for the oversight of campaign forecasting, production of our campaigns staffing schedules and managing real time contact volume and staffing to enable departments to meet established performance standards. Duties and main responsabilities: - Performs real-time performance related monitoring to help business areas ensure adequate staffing and make recommendations on daily basis about adjusting staff schedules to support target performance. - Produces the campaigns staffing schedules in a timely manner ensuring that optimisation has been considered whilst identifying new methods, strategies and opportunities. - Monitors the workflow of assigned departments real time for schedule adherence - Analyses and communicates impacts to intra-day campa

Número de vacantes: 1

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fuente: empleate