Profesión: Senior Remote Support Engineer w/ Native Level of

descripción del trabajo:
Remotely resolve hardware and software application problems for customers. If the customer issue cannot be fixed remotely, trigger on-site interaction and ensure proper handover to the field engineer. Keep the customer informed of the status of their case and maximize the Total Customer Experience. Reporting and excellent tracking of customers interactions in our systems, updating case notes and systems with all troubleshooting steps performed. You’ll play a role on consultancy with our customers on parts info, and specs of the product. A set of customers are assigned as your primary accounts, you build an ecosystem with customer and primary field engineer, which should speed up break and fix issues, consultancy inquiries and will focus on optimization of devices by supporting customer on educational programs and maintenance routines. You will plan, agree and schedule on-site customer visits, to further enhance customer relationship.Ubicació

Número de vacantes: 1

Kontkat:

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fuente: empleate