Profesión: Network Engineer

descripción del trabajo:
The Role and Accountabilities: To work within a team of highly experienced customer supporting engineers, with full responsibility for resolving customer faults and problems occurring on Colt’s Optical and Ethernet products and services. This includes end-to-end ownership, co-ordination and management of tasks assigned to other teams and network partners. •Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 3rd Level Support. •Participate in a 24/7 shift pattern. •Have full knowledge of customers bespoke networks and services. •Providing a professional interface to customers, acting as a Single Point of Contact for all their issues. •Build and maintain working relationships with key interconnect partners and vendors. •Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre. •Maintain a clear and accurate record of events

Número de vacantes: 2

Kontkat:

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