Profesión:
Milestone Technical Support Associate Professional

descripción del trabajo:
Your job will be to: - Understand our products and tools - Provide technical support over phone and chat Assist in reaching the team goals, by following the processes Primary - Rsponsibilities/Scope of Work Resolves technical issues by applying troubleshooting techniques and analysis - Ensures that all relevant communication, documents and files related to the case are accurately archived in the support system -Create and maintain a variety of self-help resource (KBs, how-to guides), monitor community forums - Meet predetermined targets and represent the company in a professional manner -Fixed working hours, starting between 8AM – 11AM - First point of contact for basic/simple customer-facing issues, normally handled by the Partner or by Milestone Help-Desk, such as: Licensing issues, Issues covered in KB articles failures of the basic functionality of the product such as video not recording, installation issues, etc.Ubicació

Número de vacantes: 1

Kontkat:

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fuente: empleate