Profesión: Lead Engineer TRC + Data

descripción del trabajo:
Role purpose •Working within a newly expanded business unit that has exciting development plans, you will be part of a dynamic team providing assistance to Colt Customers across Europe. •The primary function of the Lead Technician is to carry out first and second level analysis, diagnostics, fault isolation and fault resolution, for customer reported incidents and enquiries for all Colt products provided over the IP network and using the incident management process in line with the Service Centre objectives Key accountabilities •Answer calls and Emails from Colt Customers in regards to technical queries and incidents. •Take ownership for resolving Customer queries and incidents, as documented in the Work Instructions and for the categories relevant to role and area of expertise. •Coordinate operational relationships, and liaise with suppliers and internal Colt teams to resolve Customer queries and incidents. •Build and manage Customer relationship. •Create and follow up on communicatio

Número de vacantes: 1

Kontkat:

Please click this link for more info

https://empleate.gob.es

fuente: empleate