Profesión: ITALIAN + ENGLISH HELPDESK

descripción del trabajo:
Company Information Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid. Job Description We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in Tenerife, Spain. Responsibilities:  · Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. · Identify, evaluate and prioritize customer problems and complaints. · Analyze customer problems and formulate plans of resolution. · Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. · Evaluate new services, processes and technologies introduced at the helpdesk. · Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements · Work with departmental staff to promote, develop, and maintain strong customer service values. · Escalate unresolved issues to support leads, designated (Client) service group. Job Requirements · Mandatory languages: Italian + English + Spanish ·Basic PC Skills  Good communication skills Availability to work in shifts: 7x24 (40 hours per week - 5 days per week) Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation Basic understanding of the principles, theories, and practices of group dynamics and/or team development Basic Business Development:, Results Focused, Initiative Customer-oriented · Experience: No specific experience is required (initial training) Additional information  DESIRABLE: Fluent in other languages. Previous experience as helpdesk and similar positions. Letter+cv to sara.gonzalezA@atos.net

Horas por semana: 40

Nombre del empleador: ATOS Consulting

Dirección del empleador:
Subida al Mayorazgo, 24B Planta 1, 38110 Santa Cruz de Tenerife, Spain

Formulario de contacto: Sara Maria Gonzalez Armas

Número de teléfono del empleador: (34) 922 53 38 62

Número de fax del empleador: (34) 922 27 75 72

Descripción breve del trabajo: Empleados en trato directo con el público

país: España

región: Tenerife

Duración del contrato: Indefinido

tipo de contrato: Jornada completa

experiencias: No se precisa

Fuente de ofertas de trabajo.: Base de datos central EURES

Como buscar: Carta y currículo al empresario