Profesión: IT German Customer Service Agent

descripción del trabajo:
We are recruiting for a Customer Service Agent with an excellent level of German and English. This person will be responsible for providing service to the client via phone, web and e-mail, receiving requests and finding the solutions to them. Your main tasks will be: - Respond to incoming calls and emails and logging them in our ticketing system (30-40 a day); - Troubleshoot the IT issues users are facing; - Get to the root of problems and decide which you can solve remotely and which you need to forward to other areas of support; - Understand the end users business challenges; - Be part of the team and excellent listening and communication skills, both written and verbal.Ubicació Para acceder al detalle de la oferta haga click aquí

Número de vacantes: 1

Kontkat:

Please click this link for more info

http://feinaactiva.gencat.cat

fuente: empleate