Profesión:
ID. EURES: 344380, CONSUMER EXPERIENCE - NATIVE LEVEL OF GERMAN

descripción del trabajo:
APPLICATIONS: THROUGH OUR WEBSITE: HTTPS://BIT.LY/2JYPB2G. SALARY: 17.000€ GROSS FIXED YEAR + BENEFITS (LUNCH VOUCHER, PRIVATE HEALTH INSURANCE, PENSION PLAN) + BONUS. UP TO A TOTAL PACKAGE VALUED AROUND 20.000-21.000€. PLACE OF WORK: BARCELONA.  MISSION: ENSURE THAT ASICS CONSUMERS GETS THE BEST EXPERIENCE POSSIBLE WHEN CONTACTING OUR EMEA CONSUMER EXPERIENCE CONTACT HUB. ROLE: - DELIVER A BEST IN CLASS CONSUMER EXPERIENCE ATTENDING CONSUMERS IN ALL SORT OF QUESTIONS ABOUT OUR PRODUCTS OR SERVICES THROUGH THE DIFFERENT EXISTING CONTACT POINTS (I.E.: PHONE, EMAIL, TWITTER, FACEBOOK...) - CONTRIBUTE AND SUPPORT THE IMPLEMENTATION OF THE GLOBAL CONSUMER EXPERIENCE STRATEGY INTO THE LOCAL MARKET. - DATA ENTRY AND MAINTENANCE OF DATA RELATED TO THE CONSUMERS INTO THE TICKETING SYSTEM & CRM PLATFORM. - MANAGE CASES AND ECOMMERCE QUESTIONS USING THE SOFTWARE TOOLS PROVIDED. - REVIEW THE INFORMATION THAT ASICS DELIVERS TO THE CONSUMERS AT LOCAL LEVEL IN ALL POSSIBLE SOURCES (WEB, NEWSLETTERS, TWITTER, FACEBOOK POSTS, EVENTS...). REQUIREMENTS: - ENJOY TAKING CARE AND HELPING PEOPLE. - NATIVE LEVEL OF GERMAN, HIGH ENGLISH LEVEL AND ANOTHER EUROPEAN LANGUAGE WITH A PROFICIENCY LEVEL ( DUTCH, SPANISH OR ITALIAN...) - MORE THAN 3 YEARS WORK EXPERIENCE. MORE THAN 1 YEAR IN A SIMILAR POSITION. - VALUABLE KNOWLEDGE IN SOCIAL NETWORKS (TWITTER & FACEBOOK MAINLY) - PRACTICES SPORTS. - STUDIES: HIGHER EDUCATION, BACHELOR DEGREE OR DEGREE IN SPORT SCIENCE AND PHYSICAL ACTIVITY OR BUSINESS ADMINISTRATION. SKILLS: - PERSUASIVE AND GOOD COMMUNICATOR. - ABILITY TO WORK BOTH INDIVIDUAL AND TEAM WORK. - ATTENTIVE, EMPATHIC, FLEXIBLE AND PROACTIVE. - EAGER TO LEARN. ASICS OFFERS YOU: - JOINING A BRAND NEW DEPARTMENT IN ONE OF THE BUSINESS AREAS WITH MORE DEVELOPMENT AND INVESTMENT: CONSUMER EXPERIENCE. - JOINING AN INTERNATIONAL COMPANY THAT IS A PREMIUM TRUE SPORTS PERFORMANCE BRAND. - WORKING IN A BRAND NEW ASICS FACILITIES WITH BEST WORKING TOOLS AND ENVIRONMENT POSSIBLE. - SALARY PACKAGE INCLUDES HEALTH CARE INSURANCE, TICKET

Número de vacantes: 1

euresFlag: 1

Nombre del empleador: ASICS IBERIA, SL

fuente: SISPE