Profesión:
German Customer Service Representative - Logistics (m/f) Arbeitsort: Barcelona

descripción del trabajo:
Are you customer oriented, quality minded and able to work under pressure? Are you familiar with Logistics? Would you like to work in an international environment? We are looking for a German native speaker to join our consolidated team. In this role, you will be part of one of the most important Companies within the logistics field. Your main tasks: - Offer excellent customer service at all times - Take incoming user requests via telephone and email. - Maintain knowledge and expertise in order to keep our users satisfied - Proactively update customers with status and resolution progress Accountabilities: Incident Management - Take incoming user calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA. - Maintain lT knowledge and expertise associated with applications specific to Users. - Progress/close service queries to a satisfactory conclusion on call management system. - Proactively update customers with l status and resolution progress. - Monitor/progress all open queries in queue. - Escalate potential service issues initially with Working Supervisor - Ensure contractual SLA is maintained. - And any reasonable request coming from your aligned manager Knowledge Management - Share knowledge with colleagues through direct communication with Working Supervisor for updating knowledge sharing tools. - Proactively research problems and solutions and share this information through same time Requirements - Fluent spoken/written in German and English - Working knowledge of IT environment and complex processes to follow - Business knowledge and commercial awareness - 1 year in a complex process environment, preferably logistics (preferred) - IT knowledge - High customer care knowledge - Strong communication skills - Ability to implement and manage change - Responsible for user support - Responsible for reaching SLAs of the project We offer - Full time and Obra y servicio contract - Salary: 18.000 Euros gross/year + up to 1.800 Euros gross/year in bonus + Edenred Ticket-Restaurant 770 Euros/year + Mutua (after 24 month affiliation): 600 Euros/year - Schedule: Monday-Friday from 08.00 to 23.00 (rotating shift) - Free Spanish/Catalan certified lessons - Relocation Package Place of work: Barcelona/Spain ***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.*** Application-process: Please sent your application via e-Mail to: ZAV.Outgoing-212@arbeitsagentur.de Point of contact: Nicole Plener - Geforderte Anlagen: Lebenslauf, Zeugnisse

Nombre del empleador: Sellbytel Group Barcelona

Dirección del empleador: Villemombler Str. 76, D-53123 Bonn, Deutschland

Formulario de contacto: Nicole Plener

Descripción breve del trabajo: Vendedores por teléfono

país: España

región: ESPAÑA

tipo de contrato: Jornada completa

educación requerida: Sin especificar

Fuente de ofertas de trabajo.: BA, Servicios Públicos de Empleo, Alemania

Como buscar: Otros (véase la descripción)

Moneda de salario: EUR

Periodo de salario: Mensualmente

Salario de impuestos: Bruto