Profesión:
Danish speaking Sport Customer Service Advisor (Salomon/Wilson), Barcelona, Spain

descripción del trabajo:
SELLBYTEL is one of the leading European service providers for Customer Management Solutions with more than 5.500 employees at 38 locations in Germany, France, Spain, Scotland, Poland, Czech Republic, Russia and Tunisia. Our clients belong to the top 500 business companies in the sectors IT and hi-tech, telecommunications, automotive, financial services, health care and commerce. We are a dynamic company in constant growth. Please find more about us on our corporate website http://www.SELLBYTEL.com We are looking for a Danish speaking Sport Customer Service Advisor (Salomon/Wilson). Responsibilities Contact Management - Provide first class customer satisfaction at all times and do whatever is necessary to support our customers - Handle incoming customer contacts (via telephone, e-mail, chat or any other means – like Social media), log call details onto call tracking systems and perform call follow ups according to procedures. - Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures. - Ensure correct presentation of the customer’s corporate and brand images in all interactions. You will be representing brands such as Salomon, Wilson and Arc’teryx Knowledge Management - Attend all trainings and certify at Online Academy to prove expertise and understanding of all topics relevant to the service. - Provide pro-active feedback to team leaders regarding new solutions, potential escalations or service issues in order to pro-actively find solutions in cooperation with the company if not within SELLBYTEL guidelines - Enrich and localize the knowledge database from new incoming contacts We require: Soft Skills: - Self motivated - Team player - Active listening skills - Supportive person - Outgoing and open minded Languages: - very good level of Danish - excellent English Candidates should answer the following questions: To support your application, please, explain us briefly your experience with sports (sports you may have practiced, actively follow, enjoy practicing, teaching). From the following, which would be the sport you know more about: - Winter Sports (Alpine ski, Nordic ski, Mountaineering…) - Climbing - Tennis - Trail Running and Outdoor sports - Golf - Athletics From the above chosen sport, which are the brands you associate with this sport? (Clothing brands, accessories, materials, advantages/disadvantages) Working conditions: We offer: - Salary conditions: 1.375€ gross per month + 300€ gross per month (variable). - Working hours: Monday to Friday 9-18h (all markets) - Work location: Barcelona center - Free Spanish and Catalan Classes. - Career opportunities. - Opportunity to join our international team. - Relocation Package More information: Hanne VanderCammen, HR_Recruiters@sellbytel.es APPLICATIONS: By e-mail: HR_Recruiters@sellbytel.es - with reference: EURES.SPORTS SELLBYTEL GROUP Avda. Diagonal 197 08018 Barcelona Spain T: +34 93400 5000 http://www.sellbytel.es/

Nombre del empleador: SELLBYTEL GROUP

Número de teléfono del empleador: +34 93400 5000

Como aplicar: HR_Recruiters@sellbytel.es

Descripción breve del trabajo: Personal de apoyo administrativo

país: España

región: DANMARK

Duración del contrato: Indefinido

tipo de contrato: Jornada completa

educación requerida: Sin especificar

Fuente de ofertas de trabajo.: AMS, Servicios Públicos de Empleo, Dinamarca