Profesión:
Customer Support Executive w/ Fluent English (Nigh

descripción del trabajo:
Main Responsibilities: - An on-shift basis to handle the evening and nighttime shift. - Handle customer inquiries via chat, email and telephone. - Research required information using the available resources. - Track all the interaction according to available Tags and Ticketing Tools. - Manage, resolve and follow up customer calls and complaints. - Provide customers with product and service information. - Update existing customer information or enter new customer information into CMS if needed. - Process orders, forms and applications. - Identify and escalate priority issues. - Route calls to the appropriate resource. - Document all call information according to standard operating procedures. - Produce require reports. - Help to constantly improve processes and tools.Ubicació

Número de vacantes: 1

Kontkat:

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https://empleate.gob.es

fuente: empleate