Profesión:
Customer Service Manager with high level of Spanis

descripción del trabajo:
? Responsibility for defining, planning and implementing the Customer Care strategy in a multi-lingual, multi-geographical team set-up from scratch ? You will create the detailed Customer Care roadmap of business and product requirements, supporting the development of our operations ? Ownership of establishing Customer Care operations that can clearly channel customer feedback to drive product improvement and innovation ? You will help establish a close and proactive collaboration with the other operational teams, such as Fraud Risk, Responsible Gaming, PSP, Marketing and CRM to maintain transparent and aligned operations ? A dynamic organisation reflected in the balance of hands-on operations and strategic development to support fast growth and high quality standards ? Ownership of establishing the operational execution of our Responsible Gaming and VIP Segmentation strategy ? You will prepare the set up and management of a Call Centre ? Responsibility for delivering a measurable set

Número de vacantes: 1

Kontkat:

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fuente: empleate