Profesión: Care Center Remote Service Engineer

descripción del trabajo:
We are looking for an Indigo EMEA Care Center Remote Service Engineer (RSE).Responsibilities: Apply technical knowledge to operate in the Indigo area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity. Integrate technical knowledge and business understanding to create solutions for customers. Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents. Identify potential escalations and alert management proactively. Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility. Apply HP solutions to meet moderately complex customer needs within area(s) of technical responsibility. Balance internal needs with customer needs within defined parameters. May identify additional services that could lead to future service revenue growth. May provide technical consulting

Número de vacantes: 1

Kontkat:

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fuente: empleate